Thank you for choosing RONG EN LLC for your women’s bag needs! We are committed to providing you with prompt and efficient shipping services. Please read our Shipping Policy to understand how we handle your orders.
1. Order Processing Time
All orders are processed within 1-3 business days after receiving your order confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience high order volumes or other unforeseen delays, your shipment may be delayed by a few days. We will notify you via email if there are any significant delays in the shipment of your order.
2. Shipping Methods
We offer several shipping options to meet your needs. The available shipping methods are:
- Standard Shipping: Estimated delivery time is 5-7 business days.
- Expedited Shipping: Estimated delivery time is 2-3 business days.
- Express Shipping: Estimated delivery time is 1-2 business days.
3. Shipping Rates
Shipping rates are calculated at checkout based on your location and desired shipping method. We offer free standard shipping on orders over $75 within the contiguous United States.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your shipment. Please allow up to 24 hours for tracking information to update after your order has been shipped.
5. Delivery Issues
If your order has not arrived by the expected delivery date, please contact us at [email protected] or call +1 800-829-4933. We will do our best to assist you in locating your package.
6. International Shipping
We currently offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. Customs duties and taxes may apply and are the responsibility of the customer. For more information on international shipping, please contact us at [email protected].
7. Lost or Stolen Packages
RONG EN LLC is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly and file a claim. We recommend using a secure shipping address to prevent any issues.
8. Contact Us
If you have any questions or need assistance regarding our Shipping Policy, please reach out to us:
RONG EN LLC
8500 Burton Way, Apt 512
Los Angeles, CA 90048
Email: [email protected]
Phone: +1 800-829-4933
Thank you for shopping with RONG EN LLC! We appreciate your business and look forward to serving you.