At RONG EN LLC, we strive to ensure that you are completely satisfied with your purchase of women’s bags. If for any reason you are not satisfied, we are here to help. Please read our Returns Policy carefully to understand how to initiate a return and the conditions that apply.
1. Return Period
You may initiate a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
2. Items Not Eligible for Return
The following items are not eligible for return:
- Items that show signs of wear or have been used.
- Custom or personalized orders.
- Final sale items marked as non-returnable.
- Gift cards.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [email protected] or call us at +1 800-829-4933 to request a return.
- Return Authorization: We will provide you with a Return Authorization (RA) number, which must be included with your returned item.
- Pack Your Item: Carefully package the item in its original packaging, including all tags and accessories.
- Ship the Item: Send the package to the following address:复制代码
- RONG EN LLC
- 8500 Burton Way, Apt 512
- Los Angeles, CA 90048
- Shipping Costs: You are responsible for the shipping costs associated with the return unless the return is due to a defective item or an error on our part.
4. Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, we will process your refund to the original payment method within 5-10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund to your account.
5. Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item for a different size or color, please return the original item and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] or call +1 800-829-4933. We may request photos of the item and will provide you with instructions on how to return it for a full refund or replacement.
7. Contact Us
If you have any questions or concerns about our Returns Policy, please reach out to us:
RONG EN LLC
8500 Burton Way, Apt 512
Los Angeles, CA 90048
Email: [email protected]
Phone: +1 800-829-4933
Thank you for shopping with RONG EN LLC! We appreciate your business and are here to help.